AMAZING!

"We just wanted to express our sincere appreciation to all the folks at Klapprodt Pools for the excellent service that we have received in the last couple of years (especially since we are first-time pool owners).  We also wish to thank you for your above-and-beyond assistance during a specific incident that occurred in January.

Arriving home on a Friday night at 9:15 pm in January, we found a part of our backyard flooded and gurgling sounds coming from our pool.  The pool's freeze-guard was activated due to 20 degree temperatures.  Although we knew this wasn't a good situation and we sort of knew what we needed to do, we didn't have a clue on how to do it.

In a panic, I immediately went to the Klapprodt website seeking an after-hours phone number - no after-hours phone number was found.  But, I did see email addresses.  I composed a quick email describing our desperate situation and inserted all the email addresses that I could find on your website.  I sent the email around 9:30 pm and within 45 minutes; we had received return calls or text messages from about 5 different Klapprodt folks offering their assistance.  AMAZING!

Your staff patiently talked us through the steps needed to conduct some quick tests as well as to bring our pool equipment offline so as to prevent / minimize equipment damage and water loss.

Since then, the cause of the problems that we discovered on that 20-degree Friday night in January has been repaired.  With your concerted assistance, our pool equipment did not endure any damage.

We always thought that you guys were pretty good at fixing our pool; but, this particular display of service differentiates you completely from your competitors.  It is because of this that we have shared our Friday night in January story with multiple pool-owner acquaintances letting them know that you may not be the least expensive; but, you definitely make up for it in service excellence.

Thank you!  Thank you!"

Kim and Rob
Keller, Texas