Refreshing

"You know how much I appreciate the way you conduct yourself.  I find you to be professional in a warm and friendly way that is refreshing in a time when customer service is a lost art.  I wanted to take this opportunity to praise your employee.  He works so hard to provide a high quality of service.  I respond today because he made me aware of several problems with our pool that will turn into big problems if I don't address them now.  Great guy!"

Dan
Keller, Texas