Earned My Respect and Continued Business

"Our pool is complete and operating and we love it and enjoy the compliments.  The purpose of this letter is to express our appreciation for the professionalism and commitment to our satisfaction that was demonstrated by you, our construction manager, and Fred Klapprodt.

While we were impressed by the initial work that was done, you all clearly differentiated yourselves from other contractors when the 'leak' was encountered shortly after completion.  I can't imagine anyone else pursuing the solution more diligently than your firm.  Everybody says that they are committed to the buyers satisfaction but you clearly demonstrated the depth of your commitment.

Thank you for sticking by until it was finally fixed.  You guys all earned my respect and continued business.  We will be happy to stand as a reference for your work and your commitment."

Ken and Diane
Keller, Texas